FAQs

  1. How to track my order? 
  • Check Your Email: After placing an order, you should receive a confirmation email with a tracking number and a link to the carrier’s website.
  • Visit the Store’s Website: Go to the online store where you made the purchase. Look for a section like “Order Status” or “Track My Order.”
  • Enter Your Information: You may need to enter your order number and email address or log into your account to view your order history.
  • Use the Tracking Number: If you have a tracking number, you can enter it on the carrier’s website (e.g., UPS, FedEx, USPS) to get real-time updates on your shipment.
  • 2. What products or services do you offer?
  • Embroidery, Custom tumblers, cups, mugs, jackets, hoodies and more...
  • Services we also provided is Notary. 
  • 3. Where are you located?
  • DE, USA                                                                                               
  •  4. How do users contact customer service or support? jj0805@cscembroideryservices.com or 302-883-9966                           
  •  5. How do I exchange or return items?                                                             

  • Check the Return Policy: Before initiating a return or exchange, review the store’s return policy. This will provide details on the time frame for returns, conditions of the items, and any specific instructions.

  • Initiate the Return or Exchange:

    • Online: Log in to your account on the store’s website. Navigate to the order history or returns section and select the item you wish to return or exchange. Follow the prompts to generate a return shipping label.
    • In-Store: If the store has physical locations, you can often return or exchange items directly at the store. Bring the item along with the receipt or order confirmation.